By DENISE GRANT
Hanco Emergency Medical Service’s second station on Croy Drive is improving response times, Hanco Director Rob Martin told the Hancock County commissioners on Thursday.
Martin met with the commissioners for the first time. He apologized for the delayed introductions, but said the past year has been busy.
He said Hanco has made “great changes.”
Martin was named director of Hanco about a year ago.
Hanco opened its new station at 1155 Croy Drive in May. The location is fully staffed and operates 24 hours a day, seven days a week, as does Hanco’s Sixth Street station. Calls are distributed between the two stations based on proximity and availability.
A backup Hanco unit is housed at the Liberty Township Fire Department building, 7692 Hancock County 140, Findlay. The unit can provide medical response in Liberty Township on the west side of Findlay.
Shaving just a few minutes off of the ambulance service’s response time makes a difference, Martin said.
Hanco became the sole emergency medical service provider for Findlay in April 2013 when MedCorp withdrew its service from the city.
MedCorp’s parent company, First Med EMS, based in Wilmington, North Carolina, then shut down without notice in six states in December.
Findlay then established a response standard in its agreement with Hanco of 12 minutes or less on 90 percent of calls.
In June, Hanco reported an average response time of just 5 minutes, 22 seconds. The ambulance service received 280 calls from the Findlay dispatch center.
The company responds to about 6,000 emergency calls per year.
Hanco is owned by Blanchard Valley Medical System.